Eurostone Machine USA Blog

Stock Up on Your Quarry Machine’s Spare Parts

As we near the winter season, we urge you to place spare parts orders now—many of the Italian vendors will close for the winter holiday at the end of December and in the New Year, so no orders can be processed until after they return back to the office. 

Each machine in your quarry has regularly scheduled maintenance, which varies from machine to machine. Quarry owners and operators should perform some daily, weekly or monthly maintenance services for all of the equipment to ensure that everything is running correctly. 

The last thing you want to happen is to experience extended downtime because you haven’t stocked up on your quarry machine’s spare parts and need to wait for an item to be shipped.

Losing a machine because it needs to be repaired can be costly. A stall in production costs you man-hours sawing, extracting, drilling stone, etc. You want to get out in front of that, and we can help you.

When To Order Spare Parts 

You don’t want a machine to break down and bring your entire operation to a screeching halt. You can’t afford the downtime and don’t want to have a machine operator sitting around with nothing to do.

The best way to avoid this problem at your quarry is to:

  1. Perform routine maintenance checks and make repairs to machines, as needed. You don’t want to wait until it’s too late and you lose a machine because of extensive damage caused by overworking the machine without maintaining it.
  2. Stock up on spare parts that are worn out and determine if they can be replaced during off hours so machines are less likely to go down at all.
  3. Invest in extra parts at the time you first purchase a quarry machine. It may seem like an avoidable expense at the time, but you can end up paying much more in the future because you need to have parts rushed from the manufacturer overseas. 

The top quarry machines on the market come primarily from Italian vendors, those parts can be overnighted from Italy, but will typically take 2-3 days before they reach your facility. However, certain items might be on backorder, and those will obviously take much longer. 

Ordering Spare Parts From Eurostone

You can limit your downtime and quickly get all of your machines up and running efficiently with our spare parts service. We help you get exactly what you need as quickly as possible. Here’s how: 

  1. Call or email us: The quickest way to get spare parts from Eurostone is to call us at 404-623-2201 or by emailing our specialist in the office at Nora@eurostoneusa.com. We’re available to answer any of your questions and quickly place your order.
  2. Provide a description of the parts: Make sure you have the following on hand: the make, model and serial number of the parts you need to replace. The serial number is extremely important because vendors WILL NOT supply a parts quote without the serial number information. 
  3. Approve the order: We carry limited supplies of certain parts in our warehouses, and quotes for those items will typically come faster than those we need from overseas vendors. Once we receive a quote from the vendor, we will contact you with the price of the parts and shipping, and then we can move forward to have the parts shipped to your facility.

Along with your parts order, we can also help connect you with one of our technicians who can make an on-site repair. We also have two full-time factory technicians available to install parts directly or offer assistance over the phone or email, text or Facetime day or night. 

The last thing you want to happen is to experience extended downtime because you haven’t stocked up on parts and need to wait for an item to be shipped.